Booking with Cojaqa is straightforward. You can reserve equipment through our website by selecting your desired items and rental dates, or contact us directly at +44 20 8765 4321 or [email protected] for personalized assistance.

We recommend booking at least 48 hours in advance for standard items, though popular equipment during busy periods may require earlier reservation. Once your booking is confirmed, you'll receive a detailed confirmation email with collection instructions. For last-minute requests, call us to check availability. Our team at 15 Grafton Road, London NW5 3NT is ready to help you secure the right gear for your project.

Our pricing structure is designed to accommodate different project durations. The minimum rental period is one day, with rates calculated on a daily basis. Weekend rates (Friday to Monday) are charged as two days, while weekly rentals offer better value for longer projects.

Rates vary depending on the specific equipment, with entry-level cameras starting from £45 per day and professional cinema cameras ranging from £250 to £800 daily. Lenses typically cost between £25 and £150 per day. We offer package deals that combine cameras, lenses, and accessories at reduced rates. Contact us for a detailed quote tailored to your specific requirements and budget.

Yes, we require a refundable security deposit for all rentals. The deposit amount depends on the total value of equipment hired, typically ranging from £200 to £2,000. This deposit is fully refundable upon safe return of the gear in the same condition as collected.

We strongly recommend obtaining insurance coverage for the rental period. You can either provide proof of your own equipment insurance that covers hired items, or purchase our damage waiver option for 8% of the rental value. This waiver covers accidental damage but excludes theft and negligence. The deposit is held on your credit or debit card and released within 3-5 working days after equipment return and inspection.

Our standard collection times are Monday to Friday from 9:00 to 18:00 and Saturday from 10:00 to 14:00. We understand that production schedules don't always align with regular hours, so we offer flexible collection arrangements for an additional fee.

Early morning collections before 9:00 or evening collections after 18:00 can be arranged with at least 24 hours notice for £25. Sunday collections are possible by special arrangement for £40. For multi-day rentals, you can collect equipment the evening before your rental start date at no extra charge, allowing you to prepare for early morning shoots. Contact us when booking to arrange alternative collection times.

We inspect all equipment before and after each rental. Minor wear and tear from normal use is expected and covered. However, if equipment is damaged beyond normal use, repair or replacement costs will be deducted from your security deposit.

If you've purchased our damage waiver, accidental damage is covered up to the full value of the equipment, though you'll pay a £100 excess per incident. Damage caused by negligence, misuse, or theft is not covered by the waiver and will be charged at full repair or replacement cost. We recommend reporting any incidents immediately by calling +44 20 8765 4321. Taking photos of any damage and providing a detailed explanation helps us process claims efficiently.

Yes, we offer basic operational guidance at no extra charge when you collect your equipment. Our staff will demonstrate essential functions, menu settings, and answer questions about the specific gear you're renting. This typically takes 15-20 minutes and ensures you're comfortable using the equipment.

For more comprehensive training on complex systems like cinema cameras or advanced lighting setups, we offer paid training sessions at £60 per hour. These can be scheduled in advance and tailored to your specific needs. We also provide telephone support during your rental period if you encounter technical questions in the field. Additionally, we can recommend user manuals and online resources for the equipment you're using.

Extensions are possible subject to availability and must be arranged before your original return time. Contact us as soon as you know you need extra time, preferably with at least 4 hours notice. If the equipment is not booked by another client, we can extend your rental at the standard daily rate.

Late returns without prior arrangement incur a late fee of £50 for the first hour, then the full daily rate for each additional day. This policy ensures fairness to other clients who may have bookings scheduled. During busy periods, extensions may not be possible if equipment is already reserved. We recommend building some buffer time into your initial booking to avoid complications and additional charges.

We accept major credit and debit cards including Visa, Mastercard, and American Express. Payment is required in full at the time of collection, along with the security deposit which must be on a credit or debit card. We also accept bank transfers for corporate clients with approved accounts, though payment must clear before equipment collection.

For regular clients and production companies, we offer account facilities with 14-day payment terms after credit approval. Cash payments are accepted for rentals under £500, though the security deposit must still be held on a card. All prices include VAT at the standard rate. We provide detailed invoices for all transactions, which can be emailed to you for accounting purposes.

Yes, we provide delivery and collection services throughout London and surrounding areas for your convenience. Delivery charges are based on distance and order value. Within central London (Zones 1-2), delivery costs £30 for orders over £200, while orders under £200 incur a £45 charge.

For locations in outer London and the M25 area, delivery fees range from £50 to £100 depending on distance. We can also arrange nationwide courier delivery for longer rentals, with costs quoted individually. Same-day delivery is available for orders placed before 11:00 AM, subject to a £20 surcharge. Equipment must be returned to our Grafton Road location unless return collection is arranged separately. Delivery includes basic setup and operational overview at your location.

We understand that production plans can change. Cancellations made more than 48 hours before the scheduled collection time receive a full refund of any payments made. Cancellations between 24 and 48 hours before collection incur a 50% cancellation fee of the total rental value.

Cancellations with less than 24 hours notice, or no-shows, are charged at 100% of the rental value. Weather-related cancellations for outdoor shoots may be rescheduled without penalty if you provide at least 12 hours notice and can reschedule within the same week, subject to availability. For large bookings over £1,000, we recommend discussing cancellation terms when making your reservation, as more flexible arrangements may be possible for established clients.

International rentals are permitted with advance notice and additional documentation. You'll need to provide proof of comprehensive insurance that covers the equipment internationally, along with a detailed itinerary of your travel plans. An increased security deposit of 150% of the equipment value is required for international rentals.

We recommend arranging this at least one week before your departure to allow time for paperwork and insurance verification. Certain high-value items like cinema cameras may have restrictions on international travel. Rental periods for overseas use typically have a minimum of 7 days. You're responsible for any customs duties, carnets, or documentation required for taking equipment across borders. Contact us at [email protected] to discuss your international rental needs and receive specific guidance.

All our equipment undergoes thorough testing and maintenance between rentals. We follow a strict quality control process that includes sensor cleaning, lens calibration, battery testing, and firmware updates. Each item is checked by our technicians before being made available for rent.

When you collect your equipment, we conduct a joint inspection where you can test everything and verify it meets your requirements. We provide fresh batteries, formatted memory cards, and all necessary cables. If you discover any issues during your rental period, contact us immediately and we'll arrange a replacement or repair at no additional cost. We maintain backup equipment for critical items to minimize disruption to your shoot. Our reputation depends on reliable gear, and we take equipment maintenance seriously to ensure your project runs smoothly.